Listen without judgement

Ask "How can I help?"

Let them know you care

Validate their feelings

Tell them you want to hear - they're not a burden

Listen with the intention to understand, not fix

Ask when you have time to listen

Be patient

Keep in touch even if you get no response

Empathise

Interrupt or speak over

Tell them how they should feel

Jump in with solutions

Belittle their feelings

Pressure them to speak

Tell them the illness or feelings they have are a choice

Say "You just need to..." (It's not that simple)

Diagnose them when you're not qualified

Leave them out

Be scared to speak about feelings

Be critical or blaming